IT Service Management: ITIL

What is Information Technology Information Library (ITIL)?

ITIL, a professionally recognized certification scheme, supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

ITIL provides comprehensive, practical and proven guidance for establishing a service management system. It also provides a common language (glossary of terms) for businesses using IT-enabled services.



Does ITIL V4 Cover The Same Areas As ITIL V3?

The context of ITIL, with the release of ITIL version 4 is now much bigger, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. This means that ITIL version 4 will be much more relevant to developers, practitioners, and businesses as a whole through promoting a holistic view of delivering products and services.


ITIL V3 Information

ITIL V4 Information


What Does The ITIL V4 Scheme Look Like?

Compared to ITIL v3, the ITIL 4 Scheme is simplified; a more modern approach that simplifies the career path for professionals, providing modern, relevant content. This will likely improve the conversion rates, encouraging professionals to continue their journey beyond ITIL Foundation level.


The ITIL certification scheme comprises of the following modules:


What Is ITIL Managing Professional Transition?

The Managing Professional Transition course is a certified training course and examination that enable ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the ITIL v3 scheme to transition their existing designations into the ITIL Managing Professional (ITIL MP) designation.


Fast Track to ITIL V4 Information


Should Learners Still Take An ITIL V3 Foundation Course?

New students should still pass the ITIL v3 Foundation exam because it continues to support organizations and individuals to gain optimal value from IT and digital services. It equips a student with a clear capability model, aligning them to the current business strategy, current needs, and the current way of working within the organization.

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