Key points of ITIL Practitioner
Providing practical guidance on how individuals can leverage Continual Service Improvement (CSI) to maximize the benefits of adoption and adaption of ITIL.
Aiming to improve the capability of individuals throughout the business, to adopt and adapt ITIL in their day-to-day roles to generate maximum business benefits.
Making use of technological capabilities, such as automation, real-time reporting and Cloud computing, to increase the quality of service design and the efficiency of service delivery.
Leveraging other frameworks and good practices and methodologies - such as Lean, DevOps, Agile and SIAM - to further enhance the value of ITSM.