ITIL Version 4

Why should I get ITIL 4 certified?

  • ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment.
  • The benefits of moving to ITIL 4 are that it:
    • Demonstrates that a candidate has the knowledge to navigate the modern digital landscape.
    • Shows that a candidate’s certification/skills are up-to-date.

What does the certification scheme look like?

Who is the target audience for each of the modules?


Managing Professional Transition targets current ITIL certified candidates who already have or are working towards achieving 17 credits on the v3 scheme.


The below table provides a summary of target audiences for the other ITIL 4 Managing Professional and Strategic Leader modules.


ITIL 4 Module

Target Audience

Example job titles

ITIL 4 Specialist: Create, Deliver and Support

• Individuals managing the operation of IT-enabled & digital services

• Individuals responsible for the end-to-end delivery of products and services, including development, deployment and monitoring and support

• Individuals responsible for assuring that services are delivered and supported according to agreed levels

IT Operations Manager; Service Desk; Service Managers; Development Managers; Developers; Infrastructure Operations


ITIL 4 Specialist: Drive Stakeholder Value

• Individuals responsible for managing and integrating stakeholders

• Individuals that focus on customer journey and experience

• Individuals that are responsible for fostering relationships to obtain value realization

Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX Designer;


ITIL 4 Specialist: High Velocity IT

• Individuals working in or migrating to high-velocity environments

Service Designer; Release Manager; Cloud Architect; DevOps Engineer; Software Developer;


ITIL 4 Strategist: Direct Plan and Improve

• Individuals responsible for designing, planning, reviewing and improving products and services

• Individuals responsible for managing transitional changes, inc. validation and release of new services and products.


Continuous Improvement Manager; Change Manager; Capacity Manager; IT Operations Manager; Cloud Architect;


ITIL 4 Leader: Digital and IT Strategy

• Directors, Heads of, aspiring CxOs looking for guidance to set IT/digital strategy.

Directors, Heads of, aspiring CxOs, CIOs



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